3 Patti Ludo Dragon — 24/7 Customer Support
At 3 Patti Ludo Dragon we put players first. Our 3 Patti Ludo Dragon customer support team is available 24 hours a day, 7 days a week to help with account issues, payments, technical problems, gameplay questions and more. Fast, friendly, and secure support is part of our commitment to a safe and enjoyable gaming experience for all players.
What we support
Our support team helps with a wide range of player needs — quickly and professionally.
- Account registration, login & verification
- Top-ups, withdrawals, and transaction verification
- Bonus claims, daily rewards, and promo codes
- Technical troubleshooting (installation, crashes, connectivity)
- Gameplay rules, tournaments, and fair-play concerns
- Security, privacy and account recovery
How to reach us
We offer multiple contact channels so you can choose what’s most convenient:
- Email: support@3pattiludodragon.net — attach screenshots for faster help.
- Live Chat: Click the Live Chat button (bottom-right of the site) for instant assistance.
- WhatsApp: Use our 24/7 WhatsApp channel for quick questions and status updates. (Link above)
- In-App Support: Open the app → Settings → Support → Submit a Ticket. This automatically includes your device details.
- Social: Message us on our official Facebook or Instagram pages for non-sensitive queries.
Response times & Service Levels (SLA)
We aim to resolve most issues quickly. Typical response and resolution targets:
- Live Chat / WhatsApp: First response within 5–15 minutes (24/7).
- Email / In-app ticket: First response within 1 business hour, resolution within 24–72 hours depending on complexity.
- Payment disputes & investigations: Acknowledgement within 1 hour; full investigation may take up to 7 business days.
What we need from you (to help faster)
When contacting support, please provide as much relevant information as possible:
- Registered username or email
- Device type & Android version (if mobile)
- Screenshots or screen recordings showing the issue
- Approximate date/time and transaction IDs (for payment queries)
- Short description of steps that reproduce the problem
Escalation & dispute process
If your issue isn’t resolved to your satisfaction, we have a clear escalation path:
- Reply to the ticket and request escalation.
- A senior support agent will review your case within 24 hours.
- If still unresolved, a manager-level review will be conducted and you will receive a written decision within 3 business days.
Security & Privacy
Your privacy and account security are our top priority. We never ask for your password over chat or email. For verification we may request:
- Selfie with a photo ID (if needed for account recovery)
- Transaction receipts or screenshots
All shared information is handled according to our Privacy Policy and encrypted in transit and at rest.
Support hours & languages
24/7 availability in English and Urdu. Additional regional language support is available during peak hours.
Feedback & improvement
We read every feedback message. Use the in-app feedback form or email feedback@3pattiludodragon.net to tell us how we can improve. Frequent user suggestions are turned into product updates and feature releases.
Quick Troubleshooting (Common Issues)
- App won’t open: Clear cache, restart device, reinstall the latest APK.
- Login problems: Use “Forgot Password” or contact support with your registered email.
- Payment not credited: Provide the transaction ID and screenshot—support will trace it.
- Lag / disconnects: Check internet connection (Wi-Fi or mobile data) and try switching networks.
Contact Support — Submit a Ticket
Need urgent help? Use Live Chat or WhatsApp for the fastest response. For payment-related problems, include receipts and transaction IDs in your message.